What should you do if an interviewee cannot read or write?

• A. Force them to sign a blank form.
• B. Follow agency policies for preparing written statements, possibly asking the interviewee to relay information in their own words.
• C. Write it yourself entirely.
• D. Require a guardian's approval.

Answer: (B)

When someone cannot read or write, you must follow the agency’s process for preparing written statements. This means capturing what the person wants to say in a way that preserves their own words and intent, rather than forcing a signature on a form they can’t read or trying to write it for them. Often this involves having the interviewee relay information in their own words, with a transcription produced afterward, or recording the interview (with consent) and translating it into a written statement. If needed, use read-aloud assistance, an interpreter, or other accessibility supports so they clearly understand how their information will be documented. The goal is an accurate, voluntary account that reflects the interviewee’s words. Requiring a guardian’s approval or signing a blank form would undermine rights and accuracy, and writing it yourself would remove the person’s voice. Following policy ensures the procedure is fair, consistent, and legally sound.